Order Cancellation and Return Policy

At Outpickz, we take pride in being a brand that personally handles every part of your shopping journey — from product selection to secure packaging and delivery. Every product available at Outpickz is handpicked, quality-checked, and packed with care to ensure you receive only the best.

Our Quality Promise

Each item sold on Outpickz.com goes through a detailed inspection process before it reaches you. Because we maintain strict quality control, product issues are extremely rare. However, your satisfaction is our top priority — and we're here to assist if anything goes wrong.

Refund & Replacement Policy

• Refunds or replacements are only applicable if the product you received is damaged, defective, or incorrect.
• To be eligible, you must provide a clear unboxing video showing the issue, recorded at the time of opening the package.
• The request must be made within 24 hours of delivery.
• Once verified, our team will arrange for a replacement or refund based on the situation.

Non-Returnable Items

• Products cannot be returned for reasons such as change of mind, personal preferences, or size/color choices.
• All confirmed orders are final once shipped.

Cancellations

Orders can only be canceled within 12 hours of placing them. Once the order has been packed or shipped, cancellation requests cannot be processed.

Our Commitment

Outpickz ensures smooth handling, secure shipping, and continuous customer support throughout your experience. We're confident you'll love what you ordered — and if something goes wrong, we'll make it right with fairness and transparency.

Contact Us

For any concerns or support regarding your order, please reach out to our team at:
📧 contactoutpickz@gmail.com

Thank You for Choosing Outpickz

We're more than just an online store — we're a trusted brand built on quality, care, and your satisfaction. Your trust means the world to us, and we'll continue to deliver excellence with every product you pick from Outpickz.